My iPod Touch needed some backlight repair the other day. One night it was fine. The next day, I could barely see the screen.
I bought my iPod Touch at Best Buy just before Christmas. A friend recommended that I take it to the local Apple Store to see if they could fix it.
After 10 minutes at the Genius Bar, I walked out of the Apple store with a piece of paper saying they were going to be replacing my iPod Touch with a refurb. Apparently, backlight repair involves enough effort that it is just easier to swap it out.
The new iPod Touch arrived a couple days later and was in very nice condition. I’m pretty happy with how easy the whole process went. Apple didn’t ask for details on what happened. They just recognized the problem, knew it was under warranty and took care of the situation.
If you buy an iPod Touch iPod Touch
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{ 2 comments… read them below or add one }
This is tottaly wrong. I just went to the APPLE store yesterday to have them check out my 16G ITouch that still has a 2yr warrant on it. I brought it in because 2 weeks ago it starting having issues with the backlight/brightness button. I can not see anything on the screen unless I am in the light.
Anyways, Apple told me that they could not replace it and that I got water damage on it and that is why the backlight does not work! UHM! I carry it in my purse in it’s own unique space and I do not carry any liquids in my purse what so ever!
Also, even though I have warrany on it, they say that it is not covered due to water damage! that is so lame! I have read so many things online with Individuals trying to get it fixed…..It seems to me that Apple knows something is wrong with them and they do not want to replace them anymore! UGH!
That does sound very different than my experience. If I were you, I would try another store or try talking to the manager.